Service Manager 2012 R2 New Self-Service Portal Hotfix Yayınlandı


Yakın zamanda Service Manager 2012 R2 UR8 ile birlikte yeni Self-Service Portal yayınlanmıştı. Kurulumu ile ilgili makaleye adresinden ulaşabilirsiniz.

10 Aralık 2015 tarihinde yayınlanan KB3124091 numaralı Hotfix ile yeni portal için bazı yeni özellikler ve düzeltmeler yapılmış oldu. İlgili hotfix e  adresinden ulaşabilirsiniz.

Bu hotfix ile eklenen yeni özelliklerin ve düzeltmelerin listesi aşağıda ki gibidir.

New features that re included in this release –

      • Nested enumeration lists are now supported inside the Request offering forms
      • Portal now allows you to share and access different objects inside the portal with direct URLs. You can refer individual items inside the portal with following URL formats –
        • Request Offerings:
        • Incident type requests:
        • Service Request type requests:
        • Manual Activities:
          https://[website_name]/ MyActivities/ActivityDetails?type=ManualActivity&id=[manual_activity_id]
        • Review Activities:
          https://[website_name]/ MyActivities/ActivityDetails?type=ReviewActivity&id=[review_activity_id]
        • Help Articles:

Issues which are fixed in this release–

    • Affected user and Created by user is getting set to the service account
    • Query type form element is not working for the Incident and User classes
    • Request Offering forms are failing to load if a Query type form element is part of the form
    • Username token is not passing values to the mapped field
    • Cancelling request form does not work
    • Text is overlapping for long strings inside the list in the middle pane
    • Related activities inside My Requests always show state as active
    • Filters inside My Requests and My Activities is not working for some languages
    • Announcement is showing “Invalid Date” in Expired Date column for some languages
    • Comments in the request are using incorrect class
    • Required (mandatory) restriction is not working on query type form element
    • Query form element allows multiple selection even when it is configured for single item selection
    • Scroll bar does not work on some lower screen resolutions
    • Double scroll bar appears while browsing Help Articles
    • Some areas of portal are not rendering in Mozilla Firefox web browser
    • My Activities shows 0 instead of removing the notification sticker when no activity is in progress
    • With SSL enabled, the browser regularly prompts the message “Only secure content is displayed” with a button to “Show all content” while browsing the portal
    • “Added by” inside the action logs show domain\username instead of the display name of the user

Bu hotfix kapsamında olmayan ancak ileride (belki UR9 ile birlikte) düzeltilecek hatalar ise aşağıda ki gibidir,

Some key known issues which are not fixed in this update

    • Un-favorite does not work for Request Offerings
    • Portal does not filter Request Offerings based on the language
    • Query form element with filter criteria depending on selection from another query in same form does not work
    • Multiple query form elements inside same request offering form cannot add same relationship types
    • Action logs do not expand when any request is opened via direct URL

Not: Eğer yeni portalin sol tarafında ki bölümde düzenleme yaptıysanız güncellemeyi geçmeden önce \Views\Shared\Sidebar.cshtml dosyasının yedeğini almayı unutmayın. Güncelleme geçildikten sonra düzenlenmiş sidebar.cshtml dosyası ile yenisini birleştirebilirsiniz.

Faydalı olması dileğiyle…

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